Support
Contact Vitalix Prime
One email address, read by a real person. Here is how to reach us, what to include, and how quickly you will hear back.
Quick answer
How to reach us
| Detail | Information |
|---|---|
| support@getvitalixprime.co.uk | |
| Hours | Monday to Friday, 9am – 5pm UK time |
| Typical reply | Same or next working day |
| Phone | Not offered — email only |
| Language | English |
| Area served | United Kingdom |
| Official website | getvitalixprime.co.uk |
We deliberately do not run a phone line. Email means every answer, price and refund decision is written down, so neither of us has to rely on remembering a conversation. It also means you are never queuing.
What to include so we can help first time
- Your order number, from your confirmation email. It is the fastest way for us to find everything about your order.
- The email address you ordered with, if it differs from the one you are writing from.
- One line on what you need — refund, delivery chase, address change, product question.
- A photo, if your parcel or pack arrived damaged. That alone is usually enough for us to send a replacement without further questions.
Putting a clear subject line on it helps too: "Refund", "Delivery", "Address change", "Complaint" or "Press" all get routed straight to the right place.
Response times, honestly stated
| You write | You hear back |
|---|---|
| Weekday morning | Same working day |
| Weekday afternoon | Same or next working day |
| Friday evening | Monday |
| Weekend | Next working day |
| Bank holiday | Next working day |
If three working days pass with no reply, assume something went wrong with the email rather than that you are being ignored — resend it, and check your own spam folder in case our answer landed there.
Answers you may not need to ask for
A lot of support email asks the same handful of things, and each has a page that answers it in full:
- Delivery times, tracking and late parcels
- Refunds and the 30-day guarantee
- How and when to take it
- The full label and amounts per serving
- Safety and who should check with a doctor
- Everything else, in one place
One thing we will not do by email is give medical advice. We can tell you exactly what is in the product and how much of it, but whether it suits you personally — particularly alongside medication, a health condition or pregnancy — is a question for your GP or pharmacist.
Contact questions
How do I contact Vitalix Prime?+
By email at support@getvitalixprime.co.uk. It is read by a real person monday to friday, 9am – 5pm uk time, and most messages are answered the same or the next working day.
Is there a phone number?+
No. We handle support by email so every question, answer and refund decision is written down and both sides have a record of it.
How quickly will you reply?+
Usually within one working day. Messages sent at weekends or on bank holidays are picked up the next working morning.
What should I include in my email?+
Your order number, the email address you ordered with, and one line describing what you need. That is almost always enough to resolve it in a single reply.
I have not received an order confirmation.+
Check your spam folder first, then email us the name and address you used. If no payment was taken, no order exists and nothing has been charged.
Can I change or cancel my order?+
Yes, if it has not been dispatched. Email us straight away with your order number and we will amend or cancel and refund in full.
How do I ask for a refund?+
Email support within 30 days of delivery with your order number. The full process is on the returns page.
Can you give me medical advice?+
No. We can tell you exactly what is in the product and how much, but whether it is suitable for you — especially alongside medication or a health condition — is a question for your GP or pharmacist.
Do you take press or partnership enquiries?+
Yes, to the same address. Put "Press" or "Partnership" in the subject line and it will be routed correctly.
How do I make a complaint?+
Email us with "Complaint" in the subject line and your order number. We will acknowledge it within one working day and tell you what we are doing about it.
Where can I see how my data is handled?+
On the privacy page. In short: we use your details to fulfil your order and answer your messages, and we do not sell them.
Is this the official Vitalix Prime contact?+
Yes. getvitalixprime.co.uk is the only site we operate and support@getvitalixprime.co.uk is the only support address. Anything else is not us.
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Individual results vary. Vitalix Prime is a food supplement and is not a medicine. It does not diagnose, treat, cure or prevent any disease.