Delivery
Vitalix Prime delivery in the UK
Free delivery on every order, dispatched the same working day if you order before 2pm. Here is exactly what happens between paying and your parcel arriving.
Free UK delivery
Every order ships free and typically arrives within 3–5 working days.
30-day money-back guarantee
Not for you? Send it back within 30 days and we'll refund you — no questions asked.
Secure payment
Card details are handled by Stripe. They never touch our servers.
UK customer support
Email support@getvitalixprime.co.uk and a real person replies. Monday to Friday, 9am – 5pm UK time.
Quick answer
Delivery at a glance
| Detail | What to expect |
|---|---|
| Cost | Free on every bundle — 1, 2 or 3 packs |
| Dispatch cut-off | 2pm UK time, Monday to Friday |
| Usual arrival | 3–5 working days from dispatch |
| Remote postcodes | Occasionally 1–2 days longer, still free |
| Tracking | Emailed the moment your parcel is dispatched |
| Packaging | Plain outer packaging, no product name visible |
| Delivery area | United Kingdom only |
| Minimum spend | None |
There are no add-ons at the end of checkout. The total you see when you pick a bundle is the total you pay — the price page shows the same figures with the cost per day worked out.
What happens after you order
The process is deliberately boring, which is what you want from a delivery. There are four stages and you hear from us at two of them.
- Payment confirmed. Card, Apple Pay or Google Pay is processed by Stripe and you get an order confirmation email within a couple of minutes. Keep it — the order number in it is what support will ask for.
- Picked and packed. Orders before 2pm on a working day are packed and handed to the carrier the same day. Later orders, weekends and bank holidays roll to the next working day.
- Dispatched. You receive a second email with tracking as soon as the parcel leaves us.
- Delivered. Typically 3–5 working days later. If nobody is in, the carrier will normally leave it safe, leave it with a neighbour, or try again.
| You order | Dispatched | Typical arrival |
|---|---|---|
| Monday 9am | Monday | Thursday–Monday |
| Monday 5pm | Tuesday | Friday–Tuesday |
| Friday 4pm | Monday | Thursday–Monday |
| Saturday or Sunday | Monday | Thursday–Monday |
| Day before a bank holiday, after 2pm | Next working day | Add one day |
Working days exclude weekends and UK bank holidays. Carriers occasionally run behind in late December and during severe weather; we say so on the site when that happens rather than letting you wonder.
Where we deliver
We ship to addresses in the United Kingdom: England, Scotland, Wales and Northern Ireland, including the Scottish Highlands and the islands. Delivery is free to all of them — there is no surcharge for a remote postcode, and no customs paperwork for Northern Ireland deliveries.
We do not currently ship internationally, and checkout will not accept a non-UK address. The Isle of Man and Channel Islands are handled case by case, so email support@getvitalixprime.co.uk before ordering if that is you. If you find the product listed for international shipping somewhere, it is not us — where to buy explains how to check a seller.
Packaging and privacy
Orders arrive in plain outer packaging. There is no product name, no ingredient list and no branding on the outside — only the carrier label with your name and address. Nothing on the parcel or on your bank statement describes what is inside beyond our trading name.
Inside, each pack is sealed. If a seal is broken on arrival, do not take the product: photograph it and email us, and we will replace it.
If something goes wrong
| Situation | What we do | What you do |
|---|---|---|
| No dispatch email after 2 working days | Check and chase | Email us your order number |
| Nothing arrived after 7 working days | Trace, then resend or refund | Email us your order number |
| Parcel damaged | Replace or refund, postage on us | Photo within 48 hours |
| Wrong item sent | Send the right one, postage on us | Email us, no need to return first |
| Wrong address entered | Correct it if not yet dispatched | Email us immediately |
| Tracking says delivered, nothing there | Open a carrier investigation | Check safe places and neighbours first |
Support is answered monday to friday, 9am – 5pm uk time at support@getvitalixprime.co.uk. A real person reads it — there is no phone maze and no chatbot in the way.
Your delivery rights in the UK
Under the Consumer Rights Act 2015, goods must be delivered within 30 days unless you agreed otherwise, and the retailer — us — is responsible for the parcel until it reaches you. If a carrier loses it, that is our problem to fix, not yours to chase.
You also have 14 days from delivery to cancel an online order under the Consumer Contracts Regulations 2013, separate from and on top of our 30-day money-back guarantee. Both are explained on the returns page.
Delivery questions
How much is delivery?+
Nothing. Delivery is free on every bundle, including single packs. There is no handling fee, no card surcharge and no minimum spend.
How long does delivery take?+
Usually 3–5 working days from dispatch. Orders placed before 2pm on a working day are dispatched the same day, so most UK orders arrive within a week of ordering.
When is the dispatch cut-off?+
2pm UK time on working days. Orders after that, or at weekends and bank holidays, are dispatched on the next working day.
Do you deliver to Northern Ireland?+
Yes, at no extra cost and with no customs paperwork for you to complete. Delivery times are the same 3–5 working days, occasionally a day longer.
Do you deliver to the Scottish Highlands and islands?+
Yes, free of charge. Remote postcodes can add a day or two to the usual window because of the onward carrier leg.
Do you ship outside the UK?+
Not at the moment. Checkout accepts UK delivery addresses only — England, Scotland, Wales, Northern Ireland, the Isle of Man and the Channel Islands are handled case by case; email support first.
Will I get tracking?+
Yes. A dispatch email with tracking is sent as soon as your parcel leaves us. Check your spam folder if you have not seen it within two working days of ordering.
Is the packaging discreet?+
Yes. Orders ship in plain outer packaging with no product name, no ingredient list and no branding visible on the outside. Only the delivery label is on show.
Can I deliver to a work address or a neighbour?+
Yes. Enter whichever UK address suits you at checkout. We can only ship to the address on the order, so please check it before paying.
I typed my address wrong — can you fix it?+
Email support@getvitalixprime.co.uk straight away with your order number. If the parcel has not been dispatched we can correct the address before it leaves.
My parcel has not arrived. What now?+
If more than 7 working days have passed since your dispatch email, email support@getvitalixprime.co.uk with your order number. We will trace it, and if it cannot be found we resend or refund.
My parcel arrived damaged.+
Send us a photo within 48 hours of delivery and we will arrange a replacement or a refund. You will not be asked to pay return postage for a damaged item.
Can I pay for faster delivery?+
We do not offer a paid express option. Every order goes on the same tracked service, and ordering before the 2pm cut-off is the fastest route.
Do I have to sign for it?+
Usually not. If nobody is in, the carrier will normally leave it in a safe place or with a neighbour and post a card, or attempt redelivery.
Sources and further reading
- GOV.UK — Your rights when shopping online
- Chartered Trading Standards Institute — buying safely online
We link to public guidance so you can check anything we say. Nothing on this page is medical advice — speak to your GP or pharmacist about your own situation.
Ready to start your first month?
Choose your bundle and check out securely on our home page. Free UK delivery, 30-day money-back guarantee.
Individual results vary. Vitalix Prime is a food supplement and is not a medicine. It does not diagnose, treat, cure or prevent any disease.